Return Policy

Mientree® is responsible for your order from placement to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.

Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.

If your order is returned to us due to being undeliverable, a reshipment fee, 110% of the initial shipping charge, will be required.

Please include a phone number with your order so that you may be easily contacted should there be a problem with delivery.

As Mientree® custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.

Standard Mientree® Models are delivered within 5-7 days of confirmed purchase.

Custom Mientree® Models shipping times are calculated on a post-design process basis

Should we be unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.

Please keep in mind that we do not guarantee delivery dates, the date you are provided with is simply an estimate.

On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.

Customs policies vary widely from country to country. Mientree™ does not have control over these fees, nor can we predict the exact cost of the same.

Thus, we are not responsible for informing you of the specific fees that may apply. It is your responsibility as customer and importer, to check country requirements for all customs fees, before placing your order.

Please also be advised that when customs clearance procedures are required, they can cause delays beyond our original delivery estimates.